Last Updated: February 11, 2026

Need help with Mement? We’re here to assist.

Contact Support

For any questions, bug reports, billing issues, or feedback, contact us at:

Email: [email protected]

When possible, include:

• app version;
• iOS version;
• device model;
• short description of the issue;
• screenshots or screen recording (if relevant).

Common Issues

1. Subscription not activated

• Make sure you are signed in with the same Apple ID used for purchase.
• Open Mement subscription screen and tap Restore Purchases.
• Check your App Store subscription status in iOS Settings.

If it still doesn’t work, email us and include the details above.

2. Trial access ended unexpectedly

• Confirm your device date/time settings are set automatically.
• Restart the app and check your subscription status again.